365 Days of COVID-19: AHC’s Resident Services Team Pivots to Meet the Challenge

(March 15, 2021 – Arlington, VA) A year ago, AHC Inc., like most organizations, had to shutter its in-person activities in response to the fast-moving pandemic. At the same time, as a nonprofit affordable housing organization, AHC had to quickly switch gears to respond to new and accelerating needs among the children, families and seniors living in the organization’s affordable apartment communities in Maryland and Virginia.

Thanks to a committed and determined Resident Services team, AHC was able to spring into action to help residents weather the challenges of the pandemic. “In the midst of everchanging protocols and chaos, our team was able to pivot to provide life-giving work this past year,” said Susan Davidson, AHC Resident Services Director. “These efforts brought  joy, relief, and much hope to families facing incredible adversities.”

In the last year, AHC’s Resident Services staff members connected with more than 3,000 residents. This included thousands of outreach and follow-up phone calls to more than 1,000 households struggling with rental delinquencies.  Through hours and hours of one-on-one work, AHC’s team helped access $2,963,374 in rental assistance funds for residents – an immeasurable relief for struggling families. AHC Inc. was also able to help 530 households with gift cards through the organization’s Emergency Relief Fund.

“We’ve always known our Resident Services team excels in connecting community services to those who need them most,” said Jennifer Endo, Community Relations Vice President. ” The pandemic has underscored the value of that role.”

Additional Resident Services’ support during the last year includes:

Fighting hunger

  • Increased food distribution sites from six to 26 communities to provide 2,000 households with much-needed food.
  • Delivered groceries to the doorstep of 20+ households in quarantine.
  • Involved 113 volunteers to help with food distributions.

Maintaining educational opportunities

  • Provided 5,000+ virtual sessions with students including Afterschool Programs, Summer Camp, Teen Tutoring, and College & Career Readiness Workshops.
  • Thanks to generous donor support, 960 AHC students across Maryland and Virginia received backpacks.
  • 31 high school seniors (Class of 2020) graduated and are enrolled in post-secondary education.  They received $1.2 million in scholarship awards. 31 additional seniors (Class of 2021) applied to 194 colleges and universities and to date have received 80 acceptances.
  • 65 residents participated in virtual financial literacy workshops in Arlington and Baltimore.
  • 260 volunteers provided support to elementary and teen students.

Building health

  • Distributed 1,200 masks to children and adults.
  • 140 residents received COVID testing onsite
  • 144 seniors received COVID vaccines in their community room.
  • 4 pop-up vaccination registrations were held at AHC’s apartment communities in Arlington
  • Helped 697 residents (primarily seniors) stay engaged through new resident communiations platform, Resident-Connect.

Connecting to community

  • AHC staff helped coordinate generous community support throughout the pandemic, including distributing 4,000 snack bags to students and families, 135 cozy blankets to students in Arlington’s education program, 600 new winter coats and 400 books to children in Virginia and Maryland, 500 activity bags for senior residents, 47 holiday trees, and 900 gift bags to students and senior residents over the holidays.

AHC Inc.’s COVID Rental Assistance Tops $2.3 Million

Summary: AHC Inc. — a leading developer of more than 7,500 affordable-housing units in Virginia, Maryland and Washington, DC — has been working diligently to provide residents with well-needed relief since the start of the pandemic. Working with its Resident Services team and property management arm, AHC Management, AHC has established 18 new food distribution sites, provided grocery gift cards for over 3,000 families, and secured over $2.3 million dollars in rental assistance for their residents.

Arlington, Va. —February 24, 2021 — AHC Inc., a premier provider of affordable housing communities in metro D.C., sprang into action last spring to help residents suffering from the effects of the pandemic. In 2020, AHC’s Resident Services team with support from the property management arm, AHC Management, has provided substantial food and financial assistance to more than 3,000 families in Maryland and Virginia.

By April 30th of last year, more than 30 million Americans applied for unemployment due to the pandemic, causing many to struggle to meet their rent obligations. And as jobless claims continue to rise, more than 50 million people, including 17 million children, have experienced food insecurity due to COVID, according to Feeding America.

As the pandemic took hold, AHC Inc.’s Resident Services team pivoted to launch its own COVID-19 Residents Relief program. Throughout 2020, the program helped secure approximately $2.3 million in rental assistance for affordable-housing residents and continues to offer extended payment plans.

“In the first few months of the COVID-19 pandemic, we had a 50 percent increase in requests for food assistance from our residents,” said Susan Davidson, AHC Resident Services Director. “To meet this increased need, AHC established 18 more food distribution sites for its residents in addition to the six sites we typically operate in Maryland and Virginia.”

To build its reach, Resident Services worked with 24 community partners, many of whom stepped up to help neighbors in need, including the Columbia Pike Revitalization Organization and local farmers markets, Amazon, Maryland Food Bank, World Central Kitchen, and AFAC.

The company has also distributed grocery gift cards to nearly 3,000 families in need thanks to generous individual donations and organizations such as the Arlington Community Foundation and Volunteer Arlington.

The relief initiatives are being implemented by AHC’s 32-member Resident Services department, which helps residents in four key areas: Education, Health & Wellness, Financial Wellness, and Community Building.

“COVID turned everyone’s lives upside down and especially those of our residents,” said Davidson. “Our team pivoted immediately to focus our efforts on addressing the needs of the residents as they were in the moment, and that included helping families access federal and local dollars to pay their rent and to meet some basic needs.”

In addition to the COVID-19 Residents Relief efforts, AHC’s Resident Services team provides year-round resources, such as after-school programs, college and career readiness initiatives, summer camps, job readiness mentorship, eviction prevention, and social services assistance.

Jennifer Endo, Vice President of Community Relations added: “We believe that we are more than a company — we are a community. Everyone on the AHC team is passionate about providing our residents the best environment to lead happy and healthy lives. Our Resident Services program is the embodiment of that passion.”

About AHC Inc.

Founded in 1975, AHC Inc. is a nonprofit developer of affordable housing that provides quality homes and education programs for low- and moderate-income families. Based in Arlington, VA, AHC has developed more than 7,500 apartment units in 50+ properties in Virginia, Maryland and Washington, D.C. AHC’s Resident Services program reaches 3,000 children, teens, adults and seniors each year through on-site education and social service programs and activities. For more information, visit

About AHC Management

AHC Management is a premier full-service property management company serving affordable-living communities in Virginia and Maryland. A subsidiary of national nonprofit affordable housing developer AHC Inc., for over 20 years AHC Management has been servicing thousands of families in more than 4,500 units across 33 properties. AHC is certified by Virginia Housing Development Authority and is a licensed Community Association Management Company in the Commonwealth of Virginia. For more information, visit:

AHC Extends Rent Assistance, Waives Evictions and Late Fees Through March 31, 2021

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December 4, 2020

Dear Residents,

As the COVID-19 pandemic continues, AHC Inc. and AHC Management are committed to helping you and your family stay in your home. To help you weather the storm, we are extending our rental assistance efforts through March 31, 2021. This means we will continue to waive all late fees, freeze rent increases, and suspend all evictions for all residents experiencing economic hardships due to COVID-19.

However, it is important to remember that you should continue to pay off your rent balances as much as possible.

If you are experiencing economic hardships due to COVID-19, our Resident Services team is ready to help you apply for emergency assistance programs and help with food, bills, or utilities. So far, we have helped residents receive nearly $1.5 million in rent assistance. We encourage you to take advantage of these funds while they are still available, so please contact us as soon as possible and ask how AHC can help you access rent relief assistance.

Here’s how you can contact us for assistance:

  • Reach out to your apartment building’s Community Manager
  • Call AHC’s Resident Services Hotline at 703-486-0626 x 1112
  • Email our Resident Services Director Susan Davidson at

All conversations will be entirely confidential. If you’d like to have a translator assist you through this process, please let us know and we’d be happy to help with that as well. We are committed to helping you in every way we can.

We wish you and your family all the best during these tough times. We will continue to work hard to provide stable homes and peace of mind for all our residents.


Michael Werner,
Senior Vice President, Property Management

Susan Davidson
Director, Resident Services